Refund & Return Policy - findhive.store

💸 Refund & Return Policy

Thank you for shopping at FindHive.store! We’re committed to customer satisfaction and want you to have a pleasant shopping experience. This Refund & Return Policy outlines the terms under which returns, exchanges, and refunds are accepted on our website https://findhive.store.

1. 30-Day Return Window

We offer a 30-day return policy from the date your order is delivered. If 30 days have gone by since delivery, we unfortunately can’t offer you a refund or exchange — unless the item is defective or protected by consumer rights.

2. Eligibility for Returns

To be eligible for a return:

Your item must be unused, unwashed, and in the same condition you received it.
The item must be in the original packaging.
Proof of purchase (order number or confirmation email) is required.
Some items (e.g. hygiene-related or custom products) are non-returnable unless defective.

Examples of non-returnable items:

Pet grooming tools already used
Opened health or personal care items
Custom or personalized orders

3. Return Process

To initiate a return, please contact our support team at support@findhive.store with the following:

Order number
Reason for return
Photos (if the product is damaged or defective)

Once your return is approved, we will provide return instructions and a shipping address.

Important: Please do not return the item to the manufacturer or warehouse without authorization. Unauthorized returns will not be processed or refunded.

4. Who Covers Return Shipping?

If the return is due to our error (e.g. defective, incorrect item): We cover the shipping cost.
If you are returning for personal reasons (e.g. changed mind, wrong size): You are responsible for return shipping.

We recommend using a trackable shipping service. We are not responsible for lost or untracked return shipments.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.
If rejected (e.g. item not in original condition), we’ll notify you with the reason.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

Check your bank account again.
Contact your credit card company or bank; it may take time before your refund is officially posted.
If you’ve done this and still have not received your refund, contact us at support@findhive.store.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, contact us at support@findhive.store within the return period.

If the item is no longer available, we may offer:

A product of similar value
A full refund

8. Order Cancellations

You may cancel your order within 6 hours of placing it, as we process orders quickly. If your order has already shipped, you’ll need to wait for it to arrive and then initiate a return.

9. Damaged or Defective Items

If your order arrives damaged, defective, or missing items:

Please take clear photos of the damage or issue
Contact us within 3 days of delivery
We will offer a replacement, refund, or store credit based on your preference