Last Updated: August 21, 2026

This Return & Refund Policy outlines the terms under which returns, exchanges, and refunds are accepted on our website https://findhive.store. By making a purchase, you agree to the terms below.

1. 30-Day Return Window

We offer a 30-day return policy from the date your order is delivered. If 30 days have gone by since delivery, we unfortunately can’t offer you a refund or exchange unless the item is defective or protected by consumer rights.

2. Eligibility for Returns

To be eligible for a return:

  • Your item must be unused, unwashed, and in the same condition you received it.

  • The item must be in the original packaging.

  • Proof of purchase (order number or confirmation email) is required.

Important Note for Trading Card Game Products: Due to the nature of sealed collectibles, we cannot accept returns on opened booster packs, booster boxes, or other sealed TCG products where the factory seal has been broken. These items are only eligible for return if the product seal is completely intact and unopened. This policy is in place to protect the integrity of the product and prevent fraud.

Non-Returnable Items:

  • Opened or sealed-breaking TCG products

  • Custom or personalized orders

3. Return Process

To initiate a return, please contact our support team at sale@findhive.store with the following:

  1. Order number

  2. Reason for return

  3. Photos (if the product is damaged or defective)

Once your return is approved, we will provide return instructions and a shipping address.

Important: Please do not return the item to the manufacturer or warehouse without authorization. Unauthorized returns will not be processed or refunded.

4. Who Covers Return Shipping?

  • If the return is due to our error (e.g., defective, incorrect item): We cover the shipping cost.

  • If you are returning for personal reasons (e.g., changed mind, wrong size): You are responsible for return shipping.

We recommend using a trackable shipping service. We are not responsible for lost or untracked return shipments.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.

  • If rejected (e.g., item not in original condition), we’ll notify you with the reason.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check your bank account again.

  2. Contact your credit card company or bank; it may take time before your refund is officially posted.

  3. If you’ve done this and still have not received your refund, contact us at sale@findhive.store.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, contact us at sale@findhive.store within the return period.

If the item is no longer available, we may offer:

  • A product of similar value

  • A full refund

8. Order Cancellations

You may cancel your order within 6 hours of placing it, as we process orders quickly. If your order has already shipped, you’ll need to wait for it to arrive and then initiate a return.

9. Damaged or Defective Items

If your order arrives damaged, defective, or missing items:

  • Please take clear photos of the damage or issue

  • Contact us within 3 days of delivery

  • We will offer a replacement, refund, or store credit based on your preference

10. Contact Us

Still have questions about a return or refund? We’re here to help.

FindHive Support
Email: sale@findhive.store
Address: 1337 N San Joaquin St, Stockton, California, 95202

Changes Made:

  • Added TCG-Specific Policy: A crucial note about sealed TCG products not being returnable once the seal is broken has been added, following industry standards and protecting against fraud.

  • Updated Contact Information: Your email sale@findhive.store and address 1337 N San Joaquin St, Stockton, California, 95202 have been added to the Contact Us section.

  • Clarified Eligibility: The non-returnable items section has been updated to explicitly mention opened TCG products.